Zendesk Time Tracking Integration in 3 Clicks

Author: Madalina Roman

Zendesk is a popular software that helps businesses to provide better customer support. While offering a suite of tools for managing customer interactions across multiple channels, including email, phone, chat, and social media, it doesn’t provide native time tracking features.

Fortunately, intuitive Zendensk time tracking is possible through a simple integration with Timeular.

In this article, you’ll understand the benefits of tracking time in Timeular and how easy it is to integrate it into Zendesk.  

Does Zendesk provide time-tracking features? 

No, Zendesk does not offer native time-tracking features. To enable time-tracking in Zendesk, you’ll need to integrate it with a dedicated time-tracking application designed for this purpose.

If you are looking for a simple and user-friendly time-tracking software that smoothly integrates with Zendesk, Timeular is your best choice.

Looking for a simple, yet powerful time tracking solution that smoothly integrates with Zendesk?

Why is it important to track time in Zendesk? 

Tracking time in Zendesk is a fundamental aspect of managing and optimizing customer support operations. It provides valuable insights that can be used to enhance team performance, meet customer expectations, and make informed business decisions.

What are the benefits of tracking time in Zendesk: 

  • Measuring productivity: Accurately tracking time spent on each ticket provides valuable insights into agent productivity levels. This allows managers to identify areas where team members can improve their efficiency and adjust workflows or training accordingly.
  • Identifying bottlenecks: Time tracking can reveal bottlenecks in the support process, highlighting areas where tickets get stuck or take longer than expected. This information can be used to streamline workflows, eliminate unnecessary steps, and improve overall support efficiency.
  • Billing for support services: For businesses that charge for customer support, accurate time tracking ensures that clients are billed for the actual time spent on their requests, which promotes transparency and fairness in billing practices. (Read: How to bill your clients)
  • Cost allocation and project management: Time tracking helps allocate costs across support projects or product areas. This is crucial for understanding the relative resource allocation and identifying areas where costs must be adjusted. In sum, it makes project cost management much easier and more accurate!
  • Identifying customer support trends: Analyzing time-tracking data can reveal trends in customer support requests, such as peak times or common issues.
  • Improving customer service insights: Tracking time spent on different ticket types and issue categories helps gain insights into customer needs and pain points, and it can help improve product development, enhance knowledge base articles, and refine support processes.
  • Enhancing data-driven decision-making: Time-tracking data provides valuable insights for making informed decisions regarding support staffing, resource allocation, and process improvements. 

Zendesk time-tracking: Timeular is the best way to do it

Timeular is a powerful and easy-to-use time-tracking app designed for teams. It helps over 50,000 worldwide users analyze how they spend their time.

The app provides detailed insights so that you can analyze your time allocation, identify time wasters and areas for improvement, as well as optimize workflows. 

With an intuitive interface and a wide range of features, Timeular makes it easy to stay on top of your time and improve productivity. 

Let’s take a closer look at why Timeular is the best solution for Zendesk time tracking.

Seamless integration

One of Timeular’s greatest advantages is that it integrates with a variety of popular tools and apps, including Zendesk. You can track time spent on different tasks: emails, calendar events, and general tasks, which eliminates the need to switch between apps and facilitates your time tracking without losing focus. 

Further integrations you might be interested in:

Tracking time is simple and FAST

Track time in your preferred manner, whether it’s through a physical time tracker, keyboard shortcuts, or automatic time tracking.

You can do it online or offline, using the desktop, web, or mobile app.

Regardless of your choice, each method is smooth and efficient, reducing daily time tracking to less than a minute!

automated time tracking in TImeular

Optional physical time tracker

Tracking time doesn’t have to be a mundane chore, especially when you have Timeular in your toolkit! Aside from the convenience of tracking time directly within the software or through a keyboard shortcut, Timeular offers a unique physical time management cube.

Sitting on your desk, this tangible device serves as a visual reminder to track time. It’s seamlessly linked to Timeular’s software through Bluetooth.

How does it work? Personalize each side of the Tracker with colorful stickers and pens, and simply flip the cube to the side to start tracking the time of a particular project or task.

Please note: While the physical tracker adds a touch of fun to the time tracking process, you don’t need it to use the Timeular software.

Want to start tracking time with a help of hardware tracker?

Accurate track of billable hours 

With Timeular billable time tracker, calculating your billable hours happens automatically. Just label your tasks as billable or non-billable and assign your hourly billing rates.

Once you start tracking the time of your tasks, billable hours will be automatically accumulated and ready for reporting at any time.

To ensure that you don’t overservice your customers, you can additionally set up project budgets to get early reminders about approaching limits – this comes particularly handy when you have a set amount of hours for a specific task, project, or client.

This streamlined process ensures you stay on top of project expenses, maintain precision in project billing, and gain valuable insights into your team’s performance.

Productivity tracker

If you’re seeking a time tracking solution that seamlessly integrates with Zendesk and offers insights into your team’s performance, you’ve come to the right spot. Timeular serves as a productivity tracker, aiding both team members and managers in pinpointing time inefficiencies and identifying high-impact projects and tasks.

Furthermore, it serves as a valuable resource for gauging workload and assists in crafting accurate time estimates for your projects and tasks.

Team time tracker

Timeular is a team time tracker that employees actually enjoy!

Teams can track time spent on tasks, share entries, and coordinate tasks better, improving overall productivity. Its high adaptability makes it suitable whether you’re a project manager, developer, or in customer service.

Overtime tracker

Timeular is an employee overtime tracker very useful for tracking billable hours and ensuring that everybody is being paid for their actual work.

With Timeular, you can record every extra hour spent on projects or tasks automatically, which facilitates the process of calculating overtime pay.

Speaking of taking time off, it’s worth noting that Timeular also functions as a PTO tracker. It simplifies the process of requesting and overseeing various types of leave, such as PTO, sick leave, parental leave, and more.

Detailed reporting

Timeular offers precise reporting and analytics for your time, providing you with a comprehensive view of time spent on specific tasks and projects. It enables you to effortlessly compare data, identify trends, and conveniently export information from your time-tracking reports. These capabilities not only enhance productivity but also empower you to optimize your tasks effectively.

  • You can create instant reports anytime and export them into your preferred format.

How to track time in Zendesk with Timeular 

As mentioned before, Timeular integrates easily with the most popular applications, so to integrate Zendesk and Timeular for time tracking, you need to follow these simple steps: 

1 –  Set up the accounts 

First, make sure you already have accounts in Timeular, Zendesk, and Zapier. Sign in to your Zapier account and select “Make a Zap” to get started.

Looking for the smoothest timer tracker for Zendesk?

2 – Configure the Zap 

In Zapier, click “Make a Zap” and select Zendesk as the trigger and Timeular as the action. For Zendesk, set to “new task,” and for Timeular, choose “create activity.” Follow the prompts to set up the trigger, specifying the criteria you want.

3 – Launch the integration

Once everything is done, you can activate your Zap. Your actions in Zendesk will now be synchronized with Timeular, and you can start tracking time in Zendesk.

  • Refer to our Support article for detailed guidance on integrating Timeular with Zapier.

Watch the following video for step-by-step visual instructions:


Tracking time in Zendesk can be easy and efficient by using the proper integration app, such as Timeular. There are several benefits to integrating Timeular into Zendesk, including improved productivity, more accurate reporting of overtime hours, better task management, and reduced administrative overhead.

Overall, integrating Timeular with Zendesk provides a powerful solution for managing customer support interactions, improving agent productivity, and enhancing overall team efficiency.

The combination of automatic time tracking, real-time insights, and detailed reporting empowers managers to make data-driven decisions and optimize support operations for success. 

Timeular emerges as the right choice for accurate time tracking and productivity management. It’s real-time tracking, detailed insights, and seamless integration with Zendesk make it an invaluable tool for support teams seeking to optimize their operations and elevate customer service.