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Promotion terms & conditions.

This information supplements our Terms and Conditions and relates specifically to the buy one get one free promotional offer.

Additional terms and information related to the Buy One Get One Free offer.

  • When returning any items that were purchased in a Buy One Get One Free offer for a refund, please note that all of the items involved in the promotion must be returned (we are unable to partially refund items in the promotional offer or any part thereof).
  • 12m Pro promotional code
    You will receive a unique coupon code for each free Tracker. The code is redeemable against the Yearly Pro Subscription only. The code must be redeemed within 12 months from issue and will be redeemable one time only. We are unable to issue replacement promotional codes.
  • Other coupons and discounts
    Please note that coupon codes or other offers or discounts are unable to be redeemed against the buy one get one free offer or order containing the buy one get one free offer.
  • Cancelling a subscription
    You can cancel your subscription at any time (it will downgrade to the Basic version of the app). Please note however that we are unable to refund any part of the subscription or provide a coupon or credit against the cancellation.
  • Other terms
    The buy one get one free promotional offer is available for a limited time only and subject to change without notice.The promotional offer is only available to customers in Europe and North America.

Frequently asked questions

  • What happens after the first year? Can I cancel if I don’t like it?
    Your subscription – as the buyer – will automatically renew after 12 months. But if, for whatever reason, you don’t want to carry on paying for the Pro app version subscription you can cancel any time. When you cancel, you’ll still be able to use the Basic version of the app with no expiry date (but you’ll lose the Pro features). See here for a full list of Basic and Pro features.
    For the recipient of the gift (the ‘free’ Tracker and coupon code), their subscription will automatically end 12 months from redemption. If they’d like to carry on using Pro after the first year, they can enter their payment information to continue, else it’ll downgrade to Basic as described above.
  • What’s the last day for Christmas delivery?
    Given COVID, it’s difficult to predict. Our average delivery times in the US and Europe are 3-5 working days. To be safe, please order by December 15.
  • Can organizations make use of the Buy One, Gift One/Buy One Get One Free offer?
    Yes! Though we recommend getting in touch with us to organize as we can offer alternative billing arrangements to avoid recipients having to manage their own subscriptions.
  • Do you offer bulk discounts?
    We offer bulk discounts for orders of 10 or more Trackers – but, not in conjunction with the buy one get one free offer (Tracker + 12 month Pro bundle). Get in touch with us for more info.
  • When will the Buy One, Gift One/Buy One Get One Free offer end?
    The offer is scheduled to November 30 at midnight or until promotional stock runs out. In addition, the offer is subject to change without notice.
  • I’d like all of the Trackers to be gifts (and not use one or more for myself)
    If you’re looking to buy multiple Trackers/you’re buying for an organization and you need all of the subscriptions managed by a single admin, renewing at the same time, then before ordering please contact our sales team who are happy to assist. If you’re an individual just looking to buy one and get one free but would like to gift both of the Tracker + 12m Pro bundles, unfortunately we’re unable to generate a unique code for you to give to the recipient for the first Tracker. One of the two Trackers will be available as a gift and one will be in your name, set to auto-renew in 12 months. However, you can assign your Pro subscription to someone else (follow these instructions) but note that the subscription starts immediately and the renewal will be in your name, with the payment details you used to checkout. These too can be changed by following these instructions.
  • How long is the code valid for?
    Each unique must be redeemed within 12 months of issue, at which point it will expire. The Pro Subscription will commence on the day of redemption and last for one year from that point.
  • Can I upgrade my subscription from Yearly to Lifetime (one-time payment)?
    You are able to purchase a Lifetime subscription at any time, but please note that we’re unable to contra or pro rata any of the cost that you’ve already paid.

Need help with something else?

Please contact our support team who will be glad to assist.We believe that time is the most valuable thing we have and it’s in our hands to make it count. Follow us to receive insights how to do so.

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